- Shipping & Returns
Shipping & Returns
CHRISTMAS NOTE: ALL ITEMS ORDERED BY DEC 20TH WILL GO PRIORITY MAIL UNLESS OTHERWISE SPECIFIED.
Invisible World offers free standard one-way shipping on all items in the United States. We ship via the United States Post Office because of their speed, economy and reliability. We reserve the right to ship small items and silk by First Class. Larger items are usually shipped Priority. Please indicate if your order is a rush order. We cannot guarantee delivery times, but if you have a rush order we will be sure to get it in the next mail.
Methods of Shipping
We use three methods of shipping:
- USPS Priority Mail
- Rush orders: USPS Express Delivery
- International Shipping: Shipped by weight
Shipping times Within The United States:
- Priority Mail takes 3-5 business days to the Lower 48, depending on distance from Alaska.
- Express Mail takes 2-3 business days.
- First Class Mail: For small packages such as silk scarves, we ship First Class mail, which takes 4-7 business days.
We ship to Canada, Europe and all other locations. Shipping rates vary according to weight. Most individual sweaters weigh between one and 2 pounds, and cost between $12 and $20. You can calculate the shipping costs in the shopping cart before you make your purchase. We ship overseas by USPS and offer three services:
- First Class International: This is the least expensive method. Estimated time is 7-15 business days. Packages usually reach the foreign country in 7 days, and any futher delays are the result of Customs processing. A phone call to the local post office will usually free packages up. Once the package leaves the United States, tracking is limited to showing when the package entered the destination Customs warehouse and the actual delivery date. First Class parcels are limited to less than 4 lbs, but for large orders we are happy to break up your order to send it in multiple First Class packages. Shipping savings will be refunded to you. Please include a note with your order if you would like us to do this.
- Priority Mail International takes approximately 7-12 business days and costs roughly twice as much as First Class International. Tracking within the destination country is better.
- Priority Mail Express International takes 3-5 business days.
- Global Express Guaranteed: You really want this package! 1-3 Business days, delivered by Fedex Express.
Inivisible World usually processes orders within one business day, but we cannot guarantee delivery times nor can we be responsible for any shipment once it leaves the United States. Customer is liable for any duties payable within their country.
Insuring Your Order
We will insure your order at your request and only charge the additional cost of insurance.
Returns & Exchanges
We want you to be happy with your purchase from Invisible World, but if for some reason it doesn’t work out our exchange and return policy is simple. We will be happy to issue a refund or exchange any item within 45 days of your order date for as long as the item has not been worn and the tags are still attached. We cannot pay return shipping from your location on any item less than $100.
Please send all returns and exchanges to:
369 South Franklin Street
Juneau, AK 99801
Make sure to include your name, contact information and credit card number for shipping. Refund requests must be accompanied by a receipt (electronic or paper) or some other traceable proof of purchase.